Terms and Conditions
Any information we receive from you is purely so we can efficiently deliver your goods or communicate the information you choose to receive. We will not share your information with any other party under any circumstances.
Once an order has been made, it cannot be cancelled. Please take care when making your selection. Note: we do our utmost to ensure you are viewing the closest colour match on the website; however, viewing online may create a slight difference in colour, given the colour quality of your computer. Please do choose carefully.
We are happy to exchange products but don’t offer refunds outside 14 days of purchase. A refund will only be given once the purchase is returned, inspected, and in the same condition it was received. Delivery charges will apply at the customer's expense. Exquisite Wool Traders are not liable for returns being lost.
If exchanging a product, please follow the steps below.
Step 1: Email us - email@example.com
Step 2: Let us know your order number, name, and what you are exchanging the product for. We can’t be liable for returns being lost. Returns are at your own cost. Check out your local courier or post shop; they will have all the information and be happy to help.
Step 3: Then send it back to us at:
Exquisite Wool Traders
1787 Clintons Road, RD1, Darfeild, 7571
IS WOOL WARM?
Yes, wool throws are warm. Wool is a natural insulator and can help regulate body temperature, making it an excellent material for keeping warm. Wool fibres can trap air, which helps to retain body heat, making it an excellent choice for blankets and throws. Additionally, wool is known for its breathability, which can prevent overheating and make it a comfortable choice for all seasons. How else can a sheep keep warm in the deep chills of winter?!
IS WOOL ITCHY?
This depends on the type of wool and the individual's sensitivity to wool. Some people find wool to be soft and comfortable, while others may find it irritating to their skin. We only use high-quality wool and top-of-the-line manufacturing equipment to process the throws and blankets, so irritation is not common among our customers. If you are particularly sensitive to wool, you may want to consider a blanket made from merino wool, known for being particularly soft and less likely to cause itching.
WHAT IS A WOOL THROW?
Yes, we get this question a lot! Also known as a throw blanket, travelling rug, or just a rug, a wool throw is a smaller-sized blanket made from sheep wool. Made to wrap yourself or your pet in or to drape over a sofa, chair, or bed to add extra warmth and comfort to a space. Wool throws are typically lighter and more decorative than larger wool blankets and are often used for snuggling up on chilly evenings or as a decorative accent in a room.
IS WOOL FIRE RETARDANT?
Firefighters in England use wool in their jackets - now that says something! Wool has natural fire-resistant properties because it is difficult to ignite, burns slowly, and can self-extinguish. This is why many people are pushing for wool to be mandatory in carpets for schools and buildings due to its ability to slow fires down or help prevent them from starting in the first place. However, it is still recommended to keep wool blankets away from open flames or heat sources as they can still catch fire if exposed to a high enough temperature for a sustained period.
CAN WOOL CAUSE ALLERGIES?
Wool is considered to be hypoallergenic due to its unique natural properties. Unlike synthetic materials, wool fibres are breathable, which allows air to circulate and prevents the growth of bacteria and mould that can trigger allergies. Wool fibres are also resistant to dust mites, which are a common allergen. Additionally, wool does not absorb moisture as readily as synthetic fibres, which can lead to the development of mould and mildew.
CAN MY WOOL BLANKET BE WASHED/ DRY CLEANED?
Yes, all our wool products are washable. Below is a handy guide on how each of our products can be washed. If you have any more questions, feel free to reach out to me by email or social media.
- Do not wash your throw in the washing machine. The heat can cause shrinkage, and the spinning can cause loss of shape.
- This product is not suitable for bleaching.
- When ironing this product, use a cool setting with a max temperature of 110 degrees Celcius.
- Cleaning this product will require professional dry cleaning.
Wool is a 100% natural fibre and with the right care our blankets and throws can last for generations. We recommend dry cleaning.
HOW DO I LOOK AFTER MY KNITWEAR?
How easy is it to look after knitwear?
It’s not that difficult to look after your wool. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.
How do I wash my cashmere?
Most of our wool is hand wash unless otherwise stated. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.
How do I store my cashmere?
During the warmer months, chances are your knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing it.
CAN I VIEW YOUR PRODUCTS IN-STORE?
We have a shop at 30 West Coast Road, Yaldhurst, Christchurch, where we display most of our products. Due to our range of so many (over 70) wool throws, we usually don't have all these on display but can arrange for them to be brought to the shop, along with any other products, if they are in stock.
DO I HAVE TO PAY TAXES ON MY PURCHASES?
No. All prices on our website are GST (tax) inclusive.
DO I NEED TO PAY FOR DUTY CLARENCE?
For international orders outside New Zealand, it is up to you as the customer to clear any customs issues if they arise. We have never had any orders overseas, but checks and clarences can happen.
What are your payment options?
We offer Apple Pay, Google Pay, Visa, Shop Pay and MasterCard. If you would prefer to online bank please send me an email at firstname.lastname@example.org and I will send you an invoice with account details for internet banking. If you prefer this option please send full delivery instructions for sending products.Our shop is also open Mon-Fri to view our range.
What if I would like to exchange the colour of the purchased product?
We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge. Please do take the time and choose carefully.
How do I track my parcel?
We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.
How long does delivery take?
Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.
What if I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery as well.
Why is my parcel not moving when I track it?
Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.