Delivery Information

We are proud to offer the delivery of our products across New Zealand, Australia and the United States of America.

We offer 14-day returns on orders within New Zealand that have not been used and are in the same state in which they were received. This can be done via mail, or the product can be dropped into our shop in Christchurch. Shipping charges do apply if the return is due to a change of mind. 

Delivery Costs:

NEW ZEALAND DELIVERY (1-4 business days)


Orders of $130 and up - Free
Orders of $130 and below - $8


All orders - $8 

The cost of your order will automatically be calculated at checkout. We accept returns from Australia, but these must be done at the customer's expense, so please choose carefully. We will cover any mistake by us.

We calculate the price we charge for products we send to Australia by weight, so calculating this is more complicated. Please add the products you want to cart and go to checkout to calculate the shipping price. Most orders to Australia are $22NZD but can range to $40NZD, $70NZD or $100 NZD. 

Delivery times: Approx. 14 days


We offer competitive shipping rates to the United States of America. We accept returns from the United States but these must be done at the customer's expense, so please choose carefully. We will cover any mistake by us.

Your shipping cost will automatically be calculated at the checkout. Prices are calculated on weight, so you can use the information below to calculate the price of the shipping. 

Delivery times: 2-3 weeks

Product weights:

Throw (tasselled and blanket stitched): 0.7kgs

Single: 1.5kg

Queen: 2.2kg

King: 3kg

Pricing (for USA):

Weight (KG) Price (NZD)
0.7kgs or less $45
0.8-2.2kg $85
2.3-3kg $110
3.1-4kg $135
4.1-5kg $165
5.1-6kg $190
6kg and up $250

Please use the table above to calculate the shipping cost. We have aimed to get this as reasonable as possible with some of the most reliable and competitive providers. 

For all other international orders outside of Australia, New Zealand and The USA, please contact me with your contact details and I will provide a quote for delivery.
Please Note: you may be liable for international import duty, customs and local sales tax levied by the country you are shipping to. These taxes and duty may need to be paid in order to release your order from customs on arrival into the country.  Your order will only be released after full payment is made.


The purchaser is responsible for organising (if needed) their own shipping insurance.  We don’t cover insurance, duty or taxes in the shipping component paid during the checkout.


Please follow the steps below to process a return/ exchange. 

Step 1: Email us -

Step 2: Let us know your order number, name, and what you are exchanging the product for. We can’t be liable for returns being lost. Returns are at your own cost. Check out your local courier or post shop; they will have all the information and be happy to help.

Step 3: Then send it back to us at:

Exquisite Wool Traders
1787 Clintons Road, RD1, Darfeild, 7571




Yes, wool throws are warm. Wool is a natural insulator and can help regulate body temperature, making it an excellent material for keeping warm. Wool fibres can trap air, which helps to retain body heat, making it an excellent choice for blankets and throws. Additionally, wool is known for its breathability, which can prevent overheating and make it a comfortable choice for all seasons. How else can a sheep keep warm in the deep chills of winter?!


This depends on the type of wool and the individual's sensitivity to wool. Some people find wool to be soft and comfortable, while others may find it irritating to their skin. We only use high-quality wool and top-of-the-line manufacturing equipment to process the throws and blankets, so irritation is not common among our customers.  If you are particularly sensitive to wool, you may want to consider a blanket made from merino wool, known for being particularly soft and less likely to cause itching. 


Yes, we get this question a lot! Also known as a throw blanket, travelling rug, or just a rug, a wool throw is a smaller-sized blanket made from sheep wool. Made to wrap yourself or your pet in or to drape over a sofa, chair, or bed to add extra warmth and comfort to a space. Wool throws are typically lighter and more decorative than larger wool blankets and are often used for snuggling up on chilly evenings or as a decorative accent in a room.


Firefighters in England use wool in their jackets - now that says something! Wool has natural fire-resistant properties because it is difficult to ignite, burns slowly, and can self-extinguish. This is why many people are pushing for wool to be mandatory in carpets for schools and buildings due to its ability to slow fires down or help prevent them from starting in the first place. However, it is still recommended to keep wool blankets away from open flames or heat sources as they can still catch fire if exposed to a high enough temperature for a sustained period. 


Wool is considered to be hypoallergenic due to its unique natural properties. Unlike synthetic materials, wool fibres are breathable, which allows air to circulate and prevents the growth of bacteria and mould that can trigger allergies. Wool fibres are also resistant to dust mites, which are a common allergen. Additionally, wool does not absorb moisture as readily as synthetic fibres, which can lead to the development of mould and mildew.


Yes, all our wool products are washable. Below is a handy guide on how each of our products can be washed. If you have any more questions, feel free to reach out to me by email or social media. 

  • Do not wash your throw in the washing machine. The heat can cause shrinkage, and the spinning can cause loss of shape. 
  • This product is not suitable for bleaching. 
  • When ironing this product, use a cool setting with a max temperature of 110 degrees Celcius. 
  • Cleaning this product will require professional dry cleaning.  

Wool is a 100% natural fibre and with the right care our blankets and throws can last for generations. We recommend dry cleaning.


How easy is it to look after knitwear?

It’s not that difficult to look after your wool. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.

How do I wash my cashmere?

Most of our wool is hand wash unless otherwise stated. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.

How do I store my cashmere?

During the warmer months, chances are your knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing it.


We have a shop at 30 West Coast Road, Yaldhurst, Christchurch, where we display most of our products. Due to our range of so many (over 70) wool throws, we usually don't have all these on display but can arrange for them to be brought to the shop, along with any other products, if they are in stock.


No. All prices on our website are GST (tax) inclusive.


For international orders outside New Zealand, it is up to you as the customer to clear any customs issues if they arise. We have never had any orders overseas, but checks and clarences can happen.

What are your payment options?

We offer Apple Pay, Google Pay, Visa, Shop Pay and MasterCard. If you would prefer to online bank please send me an email at and I will send you an invoice with account details for internet banking. If you prefer this option please send full delivery instructions for sending products.Our shop is also open Mon-Fri to view our range.

What if I would like to exchange the colour of the purchased product?

We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge.  Please do take the time and choose carefully.

Shipping FAQs

How do I track my parcel?

We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.

How long does delivery take?

Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.

What if I enter an incorrect address by mistake?

If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery as well.

Why is my parcel not moving when I track it?

Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.

For any further inquiries, please contact us.

Contact us