配送信息
我们很荣幸能够将我们的产品运送至新西兰、澳大利亚和美国。
新西兰境内订单,只要未使用且与收到时状态相同,我们均可提供 14 天退货服务。退货可通过邮寄方式进行,或将产品送至我们位于基督城的店铺。如果退货是因为改变主意,则需支付运费。
运费:
新西兰送货(1-4 个工作日)
城市的:
乡村的:
所有订单 - 8 美元
澳大利亚送货
结账时将自动计算订单费用。我们接受从澳大利亚退货,但退货费用由客户承担,因此请谨慎选择。我们将承担由此造成的任何错误。
我们按重量计算寄往澳大利亚的产品的价格,因此计算起来比较复杂。请将您想要的产品添加到购物车并前往结账以计算运费。大多数寄往澳大利亚的订单价格为 22 新西兰元,但价格可能在 40 新西兰元、70 新西兰元或 100 新西兰元之间。
配送时间:约 14 天
美国送货
我们提供有竞争力的运费到美国。我们接受从美国退货,但退货费用由客户承担,因此请谨慎选择。我们将承担任何错误。
结账时将自动计算您的运费。价格按重量计算,因此您可以使用以下信息来计算运费。
交货时间:12-16天。
产品重量:
毯子(流苏和毯缝):0.7 公斤
单个: 1.5kg
女王: 2.2公斤
特大床: 3公斤
定价(美国):
重量(公斤) | 价格(新西兰元) |
0.7公斤以下 | 45美元 |
0.8-2.2公斤 | $85 |
2.3-3公斤 | 110美元 |
3.1-4公斤 | $135 |
4.1-5公斤 | $165 |
5.1-6公斤 | $190 |
6公斤及以上 | 250美元 |
请使用上表计算运费。我们的目标是通过与一些最可靠、最有竞争力的供应商合作,使运费尽可能合理。
国际配送
运输保险
退货和换货
请按照以下步骤办理退货/换货。
步骤 1: 给我们发电子邮件 - polly@exquisitewooltraders.co.nz
第 2 步: 请告知我们您的订单号、姓名以及您要换货的商品。我们不对退货丢失负责。退货费用由您自行承担。请咨询您当地的快递公司或邮局;他们会提供所有信息并乐意为您提供帮助。
步骤3: 然后将其寄回给我们:
精致羊毛商
1787 Clintons Road, RD1, 达菲尔德, 7571
邮箱: polly@exquisitewooltraders.co.nz
New Zealand Returns
We offer a 14-day return period on items that are unused and in original condition.
You can return your order via courier or drop it off at our Christchurch shop.
Please note: Return shipping costs apply for change-of-mind returns.
International Returns
We accept returns from overseas customers within a 14 day window when the product is unused and in the condition which it was received.
Return shipping costs are the responsibility of the customer, unless the item received was incorrect or faulty.
How to Return an Item
Please email us at polly@exquisitewooltraders.co.nz with your order number, name, and details of the return or exchange.
We’ll get back to you promptly with next steps.
Return Address
Exquisite Wool Traders
30 West Coast Road, Yaldhurst, Christchurch, 7676, New Zealand
Delivery FAQs
How long does delivery take?
Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.
CAN I VIEW YOUR PRODUCTS IN-STORE?
We have a shop at 30 West Coast Road, Yaldhurst, Christchurch, 7676, where we display most of our products. Due to our range of so many (over 70) wool throws, we usually don't have all these on display but can arrange for them to be brought to the shop, along with any other products, if they are in stock. We also have a showroom displaying a limited range of our products at Designmade Christchurch, 400 Barbadoes Street, Christchurch Central City, Christchurch 8013.
What if I would like to exchange the colour of the purchased product?
We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge. Please do take the time and choose carefully.
How do I track my parcel?
We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.
我如何追踪我的包裹?
我们为所有订单提供全程跟踪服务。包裹被取走后,您将收到一封电子邮件,其中会附上您的跟踪号。您还将收到包裹移动时的更新信息以及包裹送达后的最终更新信息,以便您知道包裹何时到达。
送货需要多长时间?
在新西兰,我们的目标是在 4 个工作日内将产品送到您家门口,但通常需要 2 天。澳大利亚可能需要最多 14 天,但通常需要的时间更短。美国可能需要 2-3 周。
如果我错误地输入了错误的地址怎么办?
如果订单送达了错误的地址并需要重新发送,您还需要支付额外的送货费用。
CAN WOOL CAUSE ALLERGIES?
Wool is considered to be hypoallergenic due to its unique natural properties. Unlike synthetic materials, wool fibres are breathable, which allows air to circulate and prevents the growth of bacteria and mould that can trigger allergies. Wool fibres are also resistant to dust mites, which are a common allergen. Additionally, wool does not absorb moisture as readily as synthetic fibres, which can lead to the development of mould and mildew.
CAN MY WOOL BLANKET BE WASHED/ DRY CLEANED?
Yes, all our wool products are washable. Below is a handy guide on how each of our products can be washed. If you have any more questions, feel free to reach out to me by email or social media.
THROWS:
- Do not wash your throw in the washing machine. The heat can cause shrinkage, and the spinning can cause loss of shape.
- This product is not suitable for bleaching.
- When ironing this product, use a cool setting with a max temperature of 110 degrees Celcius.
- Cleaning this product will require professional dry cleaning.
BEDDING BLANKETS:
Wool is a 100% natural fibre and with the right care our blankets and throws can last for generations. We recommend dry cleaning.
HOW DO I LOOK AFTER MY KNITWEAR?
How easy is it to look after knitwear?
It’s not that difficult to look after your wool. It may not be as simple as other garments which can be thrown in a washing machine, but it’s not as hard as many believe. If you follow the instructions carefully you’ll discover that it will be worth the extra effort.
How do I wash my cashmere?
Most of our wool is hand wash unless otherwise stated. Do not wring or rub as this will stretch your garment. Rinse thoroughly but carefully and dry flat on a towel to help soak up any excess water.
How do I store my cashmere?
During the warmer months, chances are your knitwear won’t be worn as much as they were during the winter. Because of this you need to ensure that they are properly stored and protected. Always ensure your cashmere is clean before storing it.
DO I NEED TO PAY FOR DUTY CLARENCE?
For international orders outside New Zealand, it is up to you as the customer to clear any customs issues if they arise. We have never had any orders overseas, but checks and clarences can happen.
为什么我追踪我的包裹时它没有移动?
如果您的包裹在一段时间后仍未通过新西兰邮政跟踪系统移动,请与我们联系,我们将与我们的新西兰邮政代理取得联系。
Why is my parcel not moving when I track it?
Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.
What if I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery. If the product has not been sent yet, we can change this for you to ensure it gets delivered to the correct address.