News
FAQs
How do I track my parcel?
We offer a fully tracked service for all orders. You will be sent an email once the package has been picked up, and from there, your tracking number will be attached. You will also receive updates when the parcel moves and a final update when it has been delivered so that you know when it has arrived.
How long does delivery take?
Across NZ, we aim to get the product to your door within 4 working days, but it is usually 2 days. Australia can take up to 14 days, but it usually takes less than this. The United States can take 2-3 weeks.
What if I enter an incorrect address by mistake?
If an order is delivered to an incorrect address and needs to be sent again, you will be charged for additional delivery as well.
What if I would like to exchange the colour of the purchased product?
We only accept exchanges not refunds, if you are needing to exchange a product you will be charged an additional delivery charge. Please do take the time and choose carefully.
Why is my parcel not moving when I track it?
Please contact us if your parcel has not moved after a while via the NZ Post tracking system and we will get in touch with our NZ Post agent.
What are your payment options?
We offer Apple Pay, Google Pay, Visa, Shop Pay and MasterCard. If you would prefer to online bank please send me an email at polly@exquisitewooltraders.co.nz and I will send you an invoice with account details for internet banking. If you prefer this option please send full delivery instructions for sending products. Our shop is also open Mon-Fri to view our range.